More Views

Priority Support with Project Assistance

Quick Overview

Priority Support with Project Assistance for Arcon Evo and 3D Architect Home Designer customers

For 12 months, this service will enable you to access our support team any time during office hours with any specific project based issues. See below for details.

Availability: In stock


* Required Fields


In addition to our Standard Support, we offer an optional support package for Arcon Evo and 3D Architect Home Designer customers. This service will give you access to our support team during office hours with any specific project based questions or issues. We aim to respond as soon as possible subject to support query and availability. Key benefits include:

Key benefits include:

  • 12 month access to our support team
  • All standard support features including technical, installation & activation support and access to our web based tutorials and forums.
  • Project assistance. Let us know the details of the problem you are trying to overcome and we will suggest methods and techniques to achieve the desired design.
  • Toolset advice. Unsure how a certain tool works or the best way to use a tool in a particular circumstance. We can guide you to get the best from each function.
  • Shortcuts & Tips. We can provide you through some of the simplest methods and shortcuts to achieve fast results.
  • Project reviews. Email your project to the team to review as you progress to ensure any problems are identified early.
  • ‘How to’ assistance. We can suggest methods you may use to create solutions to design requirements unique to your project.
  • Bespoke step by step guides. Something that you don’t quite understand? Struggling with how to achieve an effect with a tool? We can create a bespoke email guide with step by step pointers.
  • Object and texture creation help. Need to edit a texture for use in Arcon or looking for ways to find/create new objects. We can offer assistance and guidance to make adding to your libraries easier.
  • Modification to License key (inc. older software titles) e.g. provide support to assist in getting your software activated on new machine

If you have a support query you can email us direct 3darchitect@elecosoft.com where one of our advisors will contact you by email during office opening times *(Mon to Fri, 09:00 – 17:00. Support is not available on bank holidays or during the Christmas period).