Support

Standard Support

When you buy Arcon Evo or 3D Architect Home Designer, you are eligible to non-priority support where you can contact our support team with any installation issues and program errors. Software questions and how-to's should be directed to the Documentation section on our website or you can email us at 3darchitect@elecosoft.com where we will get back you ASAP subject to support query and availability.

For priority support please refer to our Priority Support with Project Assistance.

Before you contact our support team please provide the following infomation

  • Order/invoice number or serial number
  • Wording or screenshot of any error messages
  • Steps to reproduce problem
  • Project file
By emailing us with as much information as possible will allow a member of our team to look in to this for you and get back to you ASAP.
 
Important

We are are only qualified to offer support on our own products (Arcon Evo & 3D Architect). We are unable to provide support on the setup of operating systems (PC and MAC) and/or virtual environments through use of products such as Bootcamp or Parallels or any programs that are not produced by our company but where possible, we will try to advise on steps that can be taken if aspects of your computer system might be creating conflicts with your Eleco Software program.

MAC users: Our house design software programs have been written for PC’s only however, if you are a MAC user and want to try and run our house design software on it you will need to have either Parallels or Bootcamp and MS Windows installed. Note: We cannot guarantee that our software will run ok on your MAC due to setup so if you are a MAC user, we recommend that you request a trial version of 3D Architect or Arcon Evo to ensure that it operates successfully on your MAC before going ahead with purchase.


How to contact our support team

Email the team at 3darchitect@elecosoft.com

Our support service operates from 09:00 to 17:00 (GMT/BST), Monday to Friday (excluding UK public holidays).



 
In addition to our standard non-priority support, we offer an optional support package for Arcon Evo and 3D Architect Home Designer customers. This service will give you priority support during office hours where you can contact our support team with any specific project based questions or issues. Key benefits include:
 
Key benefits include:
  • 12 month access to our support team
  • All standard support features including technical, installation & activation support and access to our web based tutorials and forums.
  • Project assistance. Let us know the details of the problem you are trying to overcome and we will suggest methods and techniques to achieve the desired design.
  • Toolset advice. Unsure how a certain tool works or the best way to use a tool in a particular circumstance. We can guide you to get the best from each function.
  • Shortcuts & Tips. We can provide you through some of the simplest methods and shortcuts to achieve fast results.
  • Project reviews. Email your project to the team to review as you progress to ensure any problems are identified early.
  • ‘How to’ assistance. We can suggest methods you may use to create solutions to design requirements unique to your project.
  • Bespoke step by step guides. Something that you don’t quite understand? Struggling with how to achieve an effect with a tool? We can create a bespoke email guide with step by step pointers.
  • Object and texture creation help. Need to edit a texture for use in Arcon or looking for ways to find/create new objects. We can offer assistance and guidance to make adding to your libraries easier.
  • Modification to License key (inc. older software titles) e.g. provide support to assist in getting your software activated on new machine.

Arcon Evo Support Package

 
 
 

3D Architect Support Package