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Technical Support

Standard Support

Arcon Evo & 3D Architect support includes Technical, Installation & Activation support via email plus access to our web based tutorials and forums. We aim to respond as soon as possible subject to support request and availability. For software questions and how-to's, please refer to our Project Assistance Support or Annual Support Package below.

We are are only qualified to offer support on our own products (Arcon Evo & 3D Architect). We are unable to provide support on the setup of operating systems (PC and MAC) and/or virtual environments through use of products such as Bootcamp or Parallels or any programs that are not produced by our company but where possible, we will try to advise on steps that can be taken if aspects of your computer system might be creating conflicts with your Eleco Software program.

MAC users: Our house design software programs have been written for PC’s only however, if you are a MAC user and want to try and run our house design software on it you will need to have either Parallels or Bootcamp and MS Windows installed. Note: We cannot guarantee that our software will run ok on your MAC due to setup so if you are a MAC user, we recommend that you request a trial version of 3D Architect or Arcon Evo to ensure that it operates successfully on your MAC before going ahead with purchase.

If you are a current customer, please take a look at the User Guides section on our website for current documentation. There is a getting started guide and also a user reference manual that contains more detailed topics on construction tools e.g. placing single wall, placing walls at set distance, using guidelines, placing a window and door, using dimensions etc.

 

Project Assistance Support

In addition to our Standard Support, we offer an optional Project Assistance Support service for Arcon Evo and 3D Architect Home Designer customers. This service will enable you to access our support team direct with any specific project based issues. We aim to respond as soon as possible subject to support request and availability. Key benefits include:

  • All standard support features including technical, installation & activation support and access to our web based tutorials and forums.
  • Project specific assistance. Let us know the details of the problem you are trying to overcome and we will suggest methods and techniques to achieve the desired design.
  • Project reviews. Email your project to the team to review as you progress to ensure any problems are identified early.
  • Modification to License key (inc. older software titles) e.g. provide support to assist in getting your software activated on new machine
  • Price £20.00 inc. VAT

Please click here for more details.

 

Annual Support Package
 
In addition to our Standard Support, we offer an Annual Support Package for Arcon Evo and 3D Architect Home Designer customers. For 12 months, this service will enable you to access our support team any time during office hours with any specific project based issues. We aim to respond as soon as possible subject to support request and availability. Key benefits include:
 
  • 12 month access to our support team
  • All standard support features including technical, installation & activation support and access to our web based tutorials and forums.
  • Project specific assistance. Let us know the details of the problem you are trying to overcome and we will suggest methods and techniques to achieve the desired design.
  • Toolset advice. Unsure how a certain tool works or the best way to use a tool in a particular circumstance. We can guide you to get the best from each function.
  • Shortcuts & Tips. We can provide you through some of the simplest methods and shortcuts to achieve fast results.
  • Project reviews. Email your project to the team to review as you progress to ensure any problems are identified early.
  • ‘How to’ assistance. We can suggest methods you may use to create solutions to design requirements unique to your project.
  • Bespoke step by step guides. Something that you don’t quite understand? Struggling with how to achieve an effect with a tool? We can create a bespoke email guide with step by step pointers.
  • Object and texture creation help. Need to edit a texture for use in Arcon or looking for ways to find/create new objects. We can offer assistance and guidance to make adding to your libraries easier.
  • Modification to License key (inc. older software titles) e.g. provide support to assist in getting your software activated on new machine
  • Price £150.00 inc. VAT

Please click here for more details.

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If you have a support query you can email us direct arconsupport@elecosoft.com where one of our advisors will contact you by email during office opening times *(Mon to Fri, 09:00 – 17:00. Support is not available on bank holidays or during the Christmas period).