Support & Training

Standard support

When you buy Arcon Evo or 3D Architect Home Designer, you are eligible to non-priority support where you can contact our support team with any installation issues and program errors. Software questions and how-to's should be directed to the 'Documentation' section on our website or you can email us at 3darchitect@elecosoft.com where we will get back to you ASAP.

Before you email our support team please provide the following infomation

  • Order/invoice number or serial number
  • Wording or screenshot of any error messages
  • Steps to reproduce problem
  • Project file
 
Important

We are are only qualified to offer support on our own products (Arcon Evo & 3D Architect). We are unable to provide support on the setup of operating systems (PC and MAC) and/or virtual environments through use of products such as Bootcamp or Parallels or any programs that are not produced by our company but where possible, we will try to advise on steps that can be taken if aspects of your computer system might be creating conflicts with your Eleco Software program.

MAC users: Our house design software programs have been written for PC’s only however, if you are a MAC user and want to try and run our house design software on it you will need to have either Parallels or Bootcamp and MS Windows installed. Note: We cannot guarantee that our software will run ok on your MAC due to setup so if you are a MAC user, we recommend that you request a trial version of 3D Architect or Arcon Evo to ensure that it operates successfully on your MAC before going ahead with purchase.


How to contact our support team

Email the team at 3darchitect@elecosoft.com

Our support service operates from 09:00 to 17:00 (GMT/BST), Monday to Friday (excluding UK public holidays).



Project assistance & priority support (12 months)
 
In addition to our standard support, we offer an optional support package for Arcon Evo and 3D Architect Home Designer software. For 12 months, this service includes technical, installation and activation support plus design project assistance, toolset advice, project review, hints and tips, help reactivating your software due to hardware failure or change of machine, 2 free activations per supported year for damaged, lost or stolen licences.
 
Other benefits include:
  • 12 months access to our support team
  • All standard support features including technical, installation & activation support and access to our web based tutorials
  • Project assistance. Let us know the details of the problem you are trying to overcome and we will suggest methods and techniques to achieve the desired design
  • Toolset advice. Unsure how a certain tool works or the best way to use a tool in a particular circumstance. We can guide you to get the best from each function
  • Shortcuts & Tips. We can provide you through some of the simplest methods and shortcuts to achieve fast results
  • Project reviews. Email your project to the team to review as you progress to ensure any problems are identified early
  • ‘How to’ assistance. We can suggest methods you may use to create solutions to design requirements unique to your project
  • Bespoke step by step guides. Something that you don’t quite understand? Struggling with how to achieve an effect with a tool? We can create a bespoke email guide with step by step pointers
  • Object and texture creation help. Need to edit a texture for use in Arcon or looking for ways to find/create new objects. We can offer assistance and guidance to make adding to your libraries easier
  • Help reactivating your software due to hardware failure or change of machine
  • Two free activations per supported year for damaged, stolen or lost licences

12 months support package for Arcon Evo

12 months support package for 3D Architect Home Designer

 

Online Training
 
Arcon Evo & 3D Architect software is designed to be easy to use with no CAD experience required. However, for those who prefer to learn by training, or if you want to get up-to-speed as quickly as possible, we are able to provide online training sessions.
 

Arcon Evo Online Training

3D Architect Online Training