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Support Form

 

From day of purchase, your Home Design software includes standard support for up to 30 days. All standard support features include free technical, installation & activation support, getting started and access to our web based tutorials.

 

If you are a current customer, please take a look at the User Guides section on our website for current documentation. There is a getting started guide and also a user reference manual that contains more detailed topics on construction tools e.g. placing single wall, placing walls at set distance, using guidelines, placing a window and door, using dimensions etc.

 

Annual Priority Support Package:

 

After the initial support period, all future support requests will be reviewed by our team. If it is outside our standard support service then we will advise that you buy our Annual Priority Support Package to benefit from the following:

 
Project specific assistance. Let us know the details of the problem you are trying to overcome and we will suggest methods and techniques to achieve the desired design

 
Toolset advice. Unsure how a certain tool works or the best way to use a tool in a particular circumstance. We can guide you to get the best from each function.

 
Shortcuts & Tips. We can provide you through some of the simplest methods and shortcuts to achieve fast results

 
Project reviews. Email your project to the team to review as you progress to ensure any problems are identified early

 
‘How to’ assistance. We can suggest methods you may use to create solutions to design requirements unique to your project

 
Bespoke step by step guides. Something that you don’t quite understand? Struggling with how to achieve an effect with a tool? We can create a bespoke email guide with step by step pointers

 
Object and texture creation help. Need to edit a texture for use in Arcon or looking for ways to find/create new objects. We can offer assistance and guidance to make adding to your libraries easier

Modification to License key (inc. older software titles) e.g. provide support to assist in getting your software activated on new machine (normally £15.00)

 

If you have a support query then please fill in form below

 

Alternatively you can email us direct arconsupport@elecosoft.com where one of our advisors will contact you.

 

If you have a support query you can email us direct arconsupport@elecosoft.com where one of our advisors will contact you by email during office opening times *(Mon to Fri, 09:00 – 17:00. Support will not be provided on bank holidays or during the Christmas period. See Contact us section).