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Frequently Asked Questions

Are your products MAC compatible?

Our house design software programs have been written for PC’s but that does not mean you will have problems using our software on a MAC. If you are a MAC user and want to run our house design software on it you will need to have either Parallels or Bootcamp and MS Windows installed. If you are a MAC user, we recommend that you request a trial version of 3D Architect or Arcon Evo to ensure that it operates successfully on your MAC before going ahead with purchase.  The licensing system allows for up to 2 activations so you do have some flexibility if you also have access to a laptop or Windows based PC.

What happens after I have placed my order?

Once your order for a download version of the software is completed and processed, you will be emailed a download link and serial number to activate your software. You will be up and running in no time.

What if I get stuck during my project?

Arcon Evo & 3D Architect support includes Technical, Installation & Activation support via email plus access to our web based tutorials. We are UK based and aim to respond as soon as possible subject to support request and availability. You can also enjoy our new comprehensive interactive PDF guides and video tutorials available under the support section on our website. See Technical Support pages for more information.

How does the software licensing work?

You are purchasing a one-off license that is for single use and allows up to 2 activations. This allows for the software to be fully functional on two separate machines if you choose to e.g one for home and one for work.

Can I install software on multiple machines?

You are purchasing a one-off license that is for single use and allows up to 2 activations. This allows for the software to be fully functional on two separate machines. For multiple users we have a number of options available which vary depending on the intended use, number of additional machines and the version you are running. Please contact arconsales@elecosoft.com for more details.

Can I produce drawings for planning submission?

Plans from Arcon Evo and the 3D Architect Home Designer software range can be output to a variety of different scales, fully and accurately dimensioned, on a variety of page sizes. They are suitable for submission to your local authority for planning approval and many of our existing users have achieved this, often with no previous experience. As always, we would recommend referring to your local authority as early as possible to ensure you create plans that meet their requirements.

How are elevation and section views created?

Once you have drawn up your floor plans, elevation views are generated automatically from these. Building sections can be defined also and viewed in both 2D and 3D (Arcon Evo only). In Arcon Evo there is a new mode that allows you to very quickly generate individual elevation/section views that are then stored in the database. These can be easily accessed and modified to your own requirements.

What about building regs and working drawings?

Our software includes a set of drawing and editing tools for fine detailed and working drawings to be created if you have the knowledge. Additionally you can easily import and edit existing CAD blocks (DXF/DWG). Our Building Regs 4 Plans pack is a popular add on product to our home design software that allows you to do this more easily.

Which version of the software is easiest to use?

The 3D Architect Home Designer Basic would seem to be the most simple to use version, however the Basic, Expert and Pro versions are all based on Arcon Evo our flagship product. Arcon Evo is just as easy to use as the Basic version but higher quality and contains more features. Therefore they are all simple to use and function in the same way.

I have a version of Grand Designs 3D software developed by you, is there an upgrade to your new versions?

Yes for users with our popular Grand Designs 3D software we offer an upgrade discount on Arcon Evo and any of our 3D Architect home designer products. Please contact us for details arconsales@elecosoft.com

I have an older version of Arcon 3D software, is there an upgrade to your new versions?

Yes for users with any one of Arcon 3D products we offer an upgrade discount on Arcon Evo and any of our 3D Architect home designer products. Please contact us for details arconsales@elecosoft.com

Can I save my project and send the 3D design to my clients?

Yes simply save the image file to your computer and when emailing, attach it as normal. Your client simply has to save the file to their computer. You can also export 3D design to an o2c object. This can be emailed to your client and they load the file to view their house in 3D on their screen instantly, zoom in and out, spin it around and walk through it. All the require is an o2c player - see http://www.o2c.de/en.html for more details on o2c.

If I purchase a product, how do I upgrade?

If you choose to purchase the 3D Architect Home Designer Expert for example, you can upgrade to the likes of Arcon Evo at any time. Contact arconsales@elecosoft.com for an upgrade price.