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Frequently Asked Questions

What happens after I have placed my order?

Once your order for a download version of the software is completed and processed, you will be emailed a download link and serial number for activation of your software. You will be up and running instantly.


What if I get stuck during my project?

You can send us an email with your issue to arconsupport@elecosoft.com or call us on +44 (0)1252 267788 and a friendly member of our team will be there to help you. But we are sure you won’t need any help anyway. You can also enjoy our new comprehensive interactive PDF guides and video tutorials available under the support section on our website.


How many activations do I get?

With one purchase, you will receive 2 activations which will allow for the software to be fully functional on two separate devices if you choose to. (One for home and one for work for example).


Can I produce drawings for planning submission?

Plans from Arcon Evo and the 3D Architect Home Designer software range can be output to a variety of different scales, fully and accurately dimensioned, on a variety of page sizes. They are suitable for submission to your local authority for planning approval and many of our existing users have achieved this, often with no previous experience. As always, we would recommend referring to your local authority as early as possible to ensure you create plans that meet their requirements.


How are elevation and section views created?

Once you have drawn up your floor plans, elevation views are generated automatically from these. Building sections can be defined also and viewed in both 2D and 3D (Arcon Evo only). In Arcon Evo there is a new Plan Elements mode that allows you to generate individual elevation/section views that are then stored in the database. These can be easily accessed and modified to your own requirements.


What about building regs and working drawings?

Included with 3D Architect Home Designer Expert are powerful 2D drawing and editing tools enabling fine detailed and working drawings to be created if you have the knowledge. Additionally with the ability to quickly import and edit existing CAD blocks (DXF/DWG) you can include more detail into your plans to ensure your drawings are suitable for multiple uses including building control.

Our Building Regs for Plan pack is a popular add on product to our home design software that allows you to do this more easily.


Which version of the software is easiest to use?

The 3D Architect Home Designer Basic at £79.99 would seem to be the most simple to use version, however the Basic, Expert and Pro versions are based on Arcon Evo our flagship product. Arcon Evo is just as easy to use as the Basic version but higher quality and contains more features. Therefore they are all very easy to use as they function in exactly the same way.


Is 3D Architect Home Designer and Arcon Evo MAC compatible?

Our house design software programs have been written for PC’s but that does not mean you will have problems using our software on a MAC. If you are a MAC user and want to run our house design software on it you will need to have either Parallels or Bootcamp and MS Windows installed. If you are a MAC user, we recommend that you request a trial version of 3D Architect or Arcon Evo to ensure that it operates successfully on your MAC before going ahead with purchase.  The licensing system allows for up to 2 activations so you do have some flexibility if you also have access to a laptop or Windows based PC.


I have a version of Grand Designs 3D software developed by you, is there an upgrade to your new versions?

Yes for users with our Grand Designs 3D software we offer an upgrade discount on Arcon Evo and any of our 3D Architect home designer products. Please contact us for details arconsupport@elecosoft.com or +44 (0)1252 267788


I have an older version of Arcon 3D software, is there an upgrade to your new versions?

Yes for users with any one of Arcon 3D products we offer an upgrade discount on Arcon Evo and any of our 3D Architect home designer products. Please contact us for details arconsupport@elecosoft.com or +44 (0)1252 267788


How can I save money and win more jobs with your home design software?

Our software is the perfect solution for drawing plans for new-builds, loft conversions, garage conversions and every other form of house extension. Therefore you'll be able to put drawings forward to customers and win the job. If for what ever reason you may not win the work, you still save money because you won't have to pay an architect hundreds of pounds to create drawings for nothing.


Can I save my project and send the 3D design to my clients?

Yes simply save the file to your computer and when emailing, attach it as normal. Your client simply has to save the file to their computer, visit our O2C website and load the file to view their house in 3D on their screen instantly, zoom in and out, spin it around and walk through it.