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Privacy and policy

GENERAL

Last Updated: May 25, 2018

We recognize that your privacy is very important and take it seriously. This document contains the Privacy Policy for Eleco Software Ltd. Privacy policy (data collection and storage).

We collect your personal information when you interact with us and use our website. This policy details the information that we collect about you, why and how we use that information, your rights regarding that information and how you can update it.

We may make changes to this policy from time to time, so it’s worth checking back occasionally to make sure you’re happy.

WHO ARE WE?

Eleco Software Limited, develops & supports a range of 3D CAD applications suitable for all levels and aspects of architectural design and visualisation. Eleco Software Limited is subsidiary of Elecosoft plc. Elecosoft provides software and services to the architectural, engineering and construction industries. The group is based principally in United Kingdom, Sweden and Germany and has a broad portfolio covering project management, construction, timber engineering and design, 3D visualisation and marketing sectors of the construction industry.

HOW TO CONTACT US

If you need to access the information we hold about you, or would like to make changes, remove, amend (When possible), please use the following contact detail.

Haslemere Business Centre, 1a Causeway, High St, Haslemere, Surrey, GU27 2JZ, United Kingdom

Phone: +44 (0)1252 26 77 88

Email: arconsales@elecosoft.com

VAT Registration Number 850 6958 95

Registered in England: 02283936

Registered Office:  Parkway House Pegasus Way, Haddenham Business Park, Haddenham, Bucks, England, HP17 8LJ

INFORMATION COLLECTED

User-provided Information. When you use Eleco Software Ltd products and Services, you may provide us with information about you, including your name, email address, mailing address, mobile phone number, and payment information (if you use our Products and Services to engage in purchases or financial transactions). You may provide us with information in various ways when using our Products and Services. For example, you provide us with information when you register for an account, use our Products and Services, submit credentials or other information for account verification, upload or share photos or videos on or through our Products and Services, or send us customer service-related requests using our Products and Services or other means of communication.

User-provided Information About Others. We may also collect and store information about other people that you or other users provide to us. If you use our Products and Services to send others (friends, relatives, colleagues, etc.) information that may interest them (such as videos or photos hosted on our servers, or sharing a product page, or messages (such as invitations to comment on videos or photos, use our Products and Services, or participate an event or survey) through our Products and Services, we may store information about you and information relating to each such recipient. Similarly, if you use our Products and Services to upload, share and/or distribute content, photos, videos, or other submissions, and such content contains information about others, we may store, process, and disclose that information as provided for under this Policy. Please note, under such circumstances, you should obtain appropriate consent from others and inform them about this Policy. This is mainly important when using our user forums.

Cookies and Automatically Collected Information. When you use certain our Products and Services, we may send one or more cookies – small text files containing a string of alphanumeric characters – to your device.  We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. Please refer to Cookie section of this policy.

We may also automatically record certain information from your device by using various types of technology, including “clear gifs” or “web beacons.” This automatically collected information may include your IP address or other device address or ID, web browser and/or device type, the web pages or sites that you visit just before or just after you use a Product or Service, the pages or other content you view or otherwise interact with on a Product or Service, and the dates and times that you visit, access, or use our Products and Services. We also may use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message. This information is gathered from all users, and may be connected with other information about you. We also collect information about your device, IP, Device ID, when using our software or activating our software, to prevent software piracy.

Our use of cookies and other automatically collected information is explained further in our Cookie Policy.

Third Party Web Beacons and Third Party Buttons. We may display third-party content on or through our Products and Services, including third-party advertising.  We also may enable you to connect your account to, or otherwise interface with, third party services, including third party social networks and communications services.  In addition, we may implement third party buttons (such as Facebook “like” or “share” buttons) that may function as web beacons even when you do not interact with the button. Information collected through third-party web beacons and buttons is collected directly by these third parties, not by us. Information collected by a third party in this manner is subject to that third party’s own data collection, use, and disclosure policies.

Information from Other Sources. We may obtain information from third parties and sources other than our Products and Services, such as our business partners, contractors, advertisers, and other third parties.

USES OF COLLECTED INFORMATION

How We Use the Information We Collect

We use information we collect through our Products and Services in a variety of ways in providing the Products and Services and operating our business. We will ensure that the use of information is generally required under the user agreements we have with you, or is in our legitimate interest as part of the Products and Services we provide, or is with your consent. The use of information that we collect includes the following:

We use the information that we collect through our Products and Services to operate, maintain, enhance and provide features of the Products and Services, to verify and manage user accounts, to provide services and information that you request, to respond to comments and questions and otherwise to provide support to users, and to process and deliver entries and rewards in connection with promotions that may be offered from time to time by us.

We use the information that we collect through our Products and Services to understand and analyse the usage trends and preferences of our users, to improve the Products and Services, and to develop new products, services, features, and functionality.

We may use your information to contact you for administrative and informational purposes, including for customer service.   We may send direct marketing such as communications, including updates on promotions and events, relating to products and services offered by us and by third parties we work with.  If you are an individual or consumer, we will only send you direct marketing with your consent or as permitted by applicable law. You may send unsubscribe requests or withdraw your consent at any time.

We may use information we collect to: (i) personalize our Products and Services; (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of our Products and Services and third-party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) review your entries, submissions, and status in any promotions or other activities involving our Products and Services. Where we do not do this with anonymized or aggregated data we will process the data in connection with the user agreement or where it is in our legitimate interest or where you have provided consent and where you have not objected or withdrawn any prior consent given.

WHEN WE DISCLOSE INFORMATION

We will not disclose your information that we collect through our Products and Services to third parties except as described in this Policy or as we disclose to you at the time the information is collected. We may disclose information to third parties in the following circumstances:

We may share your information with our parent company, Elecosoft PLC, affiliates and subsidiaries globally in order to provide you with our product and services.

Any information that you voluntarily choose to upload to a publicly accessible site or venue using our  Products and Services (including sharing information on online community forum) or that you elect to make public, will be available to anyone who has access to that content, including other users.

We work with third party service providers to provide payment facilitation, parcel transportation, application development, hosting, maintenance, account verification, and other services for us. We require these service providers to use or disclose, the information they process on our behalf, only as necessary to perform services on our behalf or comply with legal requirements.

 

We may preserve and disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws, in response to a court order, judicial or other government subpoena, warrant or request, or to otherwise cooperate with law enforcement or other governmental agencies.

 We also reserve the right to preserve and disclose your information that we believe, in good faith, is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activities, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of the our Products and Services and any facilities or equipment used to make the Products and Services available, or (v) protect our property or other legal rights (including, but not limited to, enforcement of our agreements), or the rights, property, or safety of others.

Information about our users, including information you provided and any information collected through our Products and Services, may be disclosed and otherwise communicated to an acquirer, successor, or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.

 We may make certain aggregated, de-identified, or non-identifying information about users of our  Products and Services available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; (iii) product safety analysis; or (iv) to assist such parties in understanding our users’ interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality of our Products and Services.

RIGHTS REGARDING COLLECTED INFORMATION

Your Rights and Choices you have regarding this information

You can access and update your information by contacting us, arconsupport@elecosoft.com , or via an account portal when possible. Subject to applicable law, you may have the right to request access to additional information, including the right to request access to and receive certain information about the information we maintain about you, update or correct inaccuracies in the information we maintain about you have the information blocked, deleted, or erased, as appropriate. You also have the right to object to the processing of your information or to withdraw your consent to our processing of information about you, including to the transfer of information to other countries.

 

Note, however, that if you exercise your right to object or your rights of blocking, deletion or to be “forgotten,” or if you decline to share certain information with us, or if you withdraw your consent to our processing of information about you, we may not be able to provide to you some, or any, of the features and functionality of our Products and Services.

 

If you receive commercial email or text messages from us, you may unsubscribe at any time by following the instructions contained within the email or text message. You may also opt out from receiving commercial email or text messages from us by sending your request to us by email at arconsupport@elecosoft.com

 

We use Google Analytics to collect and process certain analytics data; Google provides some additional privacy options described at www.google.com/policies/privacy/partners.

 

Third-Party Services

Our Products and Services may contain features or links to websites and services provided by third parties. Any information you provide on third-party sites or services is provided directly to the operators of such services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through our Products and Services. We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through our Products and Services, and we recommend that you view the privacy policies of each website that you visit.

DATA SECURITY

We use certain physical, organizational, and technical safeguards that are designed to improve the integrity and security of information that we collect and maintain. Please be aware that no security measures are perfect or impenetrable and thus we cannot and do not guarantee that your information will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our physical, technical, or organizational safeguards.

 

International Transfers of Personal Data

Our Products and Services connect to servers hosted in the Europe Union (Transactions, Website, Customer information) and third parties can be anywhere in the world. If you choose to use our Products and Services from the European Union or other regions of the world, then please note that you may be transferring your information outside of those regions for storage and processing. For users located in the EEA, your information transferred is protected in a manner that is consistent with how your information will be protected by us in the EEA, such as requiring the data recipients to enter into contracts that include the model contractual clauses approved by the European Commission, or to be certified under the EU-US Privacy Shield.

Retention of Your Information

We retain your information to provide service to you, or as required by applicable laws or regulations. We aim to retain your information only for the period necessary to fulfil our obligations under this Policy, unless otherwise required or permitted by law.

WHAT ARE COOKIES?

Cookies are small files of letters and numbers. These files are either stored in the memory of your computer or other device such as mobile phones or tablet devices (these cookies are generally known as session cookies) or are placed on the hard drive of your device (generally known as persistent cookies).

 

Cookies are created when you visit a website or other service that uses cookies. Cookies are commonly used to help the user’s browsing experience and provide more information about the user’s experience and interests. This information is generally used to make content, services and advertising more relevant and useful during future visits.

 

For more details about cookies and details of how to delete and disable cookies you can visit www.aboutcookies.org and also see our section on more information and turning cookies off below.

 

What cookies are on the 3darchitect website?

The following are some examples of the cookie data we use. These are subject to change

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Google Analytics: We use Google Analytics to monitor traffic levels, search queries and visits to this website.

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Google Analytics stores IP address anonymously on its servers in the US, and neither CIVIC or Google associate your IP address with any personally identifiable information.

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These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.

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Cookie Control cookies. These cookies are set in order to remember preferences in regards to cookies.

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Session cookie that is used to link a user to a session and determine if the users browser supports javascript. Cookies expire at the end of the session.

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Session cookie that is used to link a user to a session and determine if the users browser supports javascript. Cookies expire at the end of the session.

NID

This cookie allows you to share content via the Google+1 button and to see what content has been shared by your Google+ contacts.

PREF

This cookie allows you to share content via the Google+1 button and to see what content has been shared by your Google+ contacts.

 

 

 

Authentication

These cookies and similar technologies will tell us when you log into our website, and allow us to show you appropriate and relevant information and features.

For example, these cookies and similar technologies will enable us to show you relevant social information when you are logged in and visiting other websites adopting our advertising plugin. We also use this information to understand how you use our Products and Services.
These cookies and similar technologies help keep our Products and Services secure and reliable. They enable security features and detect activities violating the Terms of Use and policies, such as unauthorized login and fraudulent use of our Products and Services.

Security

For example, when someone logs into your account from a browser or IP address different from the cookies record, you will get notified and will be able to deny such person’s access to your account. Also, these cookies and similar technologies will record requests for information from the Internet and block attacks such as attempts to steal your user content uploaded to our websites.

Localization

These cookies and similar technologies help us provide localized experiences, such as showing the website content in your preferred language.

These cookies and similar technologies help us deliver Products and Services.

Features and Services

For example, these cookies and similar technologies could pre-fill your user ID when you logging in, show your friends who are online, and store your preferences to provide you customized content and experiences, such as personalized suggestions.

These cookies and similar technologies help us improve user experience.

Performance

For example, these cookies and similar technologies help us reallocate work load among our servers. Also, they store some information on your browser or device to enable our webpage to respond faster.

These cookies and similar technologies help us understand your use of our Products and Services to improve them.

Analytics and Research

For example, we may use these cookies and similar technologies to understand how you engage with our websites to improve their features.

 

For more information on the cookies set by Google Analytics please visit:

 

http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html

 

Where can I find more information about cookies, and how do I delete cookies?

Find out more about cookies including how to disable/enable and delete them at the following website: www.aboutcookies.org

 

You can block most cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our sites, or you may experience reduced functionality when accessing certain services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our websites.

 

If you want to delete cookies from the browser on your mobile phone, you will need to refer to your handset manual.

OTHER INFORMATION

Analytics: We use Google Analytics to track number of visitors, user behaviours, traffic, demographics, etc. Google doesn’t disclose the user identity. It will provide anonymous information to 3D Architect. This information enables us provide a better experience to our user and give us a better idea on our market. For Google’s privacy policy, please click here: https://policies.google.com/privacy

To provide website visitors the ability to prevent their data from being used by Google Analytics, Google have developed the Google Analytics opt-out browser add-on for the Google Analytics JavaScript (ga.js, analytics.js, dc.js). Download Here: https://tools.google.com/dlpage/gaoptout?hl=en

We use third party payment providers (Stripe, PayPal, SagePay), to process payments. In some cases, we store the last 4 digits of your card information + expiry date with your order. All information are stored securely.

We are always experimenting with user experience and these are subject to change. For a full list of third party companies, contact us at arconsupport@elecosoft.com  

Some of the third party application we use are:

-          Google

-          Facebook

-          Twitter

-          Tawk

-          eBay

-          Amazon

-          SagePay

-          Stripe

-          PayPal

-          Lloyds

 

Please refer to each individual privacy policy for more information

If you have any questions or concerns regarding our privacy policy, please contact us at arconsupport@elecosoft.com