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Project Assistance & Priority Support

Quick Overview

In addition to our Standard Support, we offer an optional Project Assistance & Priority Support service to Arcon Evo and 3D Architect Home Designer customers. This service will enable users to access our support team direct where we will endeavour to come back to you within 24 hours.


See below for details.




Availability: In stock

£15.00

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Overview

In addition to our Standard Support, we offer an optional Project Assistance & Priority Support service to Arcon Evo and 3D Architect Home Designer customers. This service will enable users to access our support team direct where we will endeavour to come back to you within 24 hours.

What is the cost of this service? For this service we charge £15 per support request. Price includes VAT.

Key benefits include:

  • All standard support features including technical, installation & activation support and access to our web based tutorials and forums.
  • Project specific assistance. Let us know the details of the problem you are trying to overcome and we will suggest methods and techniques to achieve the desired design.
  • Project reviews. Email your project to the team to review as you progress to ensure any problems are identified early.
  • ‘How to’ assistance. We can suggest methods you may use to create solutions to design requirements unique to your project.
  • Modification to License key (inc. older software titles) e.g. provide support to assist in getting your software activated on new machine

If you have a support query you can email us direct arconsupport@elecosoft.com where one of our advisors will contact you by email during office opening times *(Mon to Fri, 09:00 – 17:00. Support is not available on bank holidays or during the Christmas period).

Details

In addition to our Standard Support, we offer an optional Project Assistance & Priority Support service to Arcon Evo and 3D Architect Home Designer customers. This service will enable users to access our support team direct where we will endeavour to come back to you within 24 hours.

What is the cost of this service? For this service we charge £15 per support request. Price includes VAT.