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Annual Priority Support Package

Quick Overview

To enable us to continue to provide high quality customer service and support for our architectural software we offer an optional project support package. This package will enable subscribers to access our support team direct with any specific project based issues. If you would like one of our support team to get back you quickly, we recommend that you buy our Annual Priority Support Package for only £99.


See below for key benefits.


Availability: In stock

£99.00

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Overview

All standard Arcon Evo & 3D Architect support features include free technical, installation & activation support and access to our web based tutorials and forums.

If you are a current customer, please take a look at the User Guides section on our website for current documentation. There is a getting started guide and also a user reference manual that contains more detailed topics on construction tools e.g. placing single wall, placing walls at set distance, using guidelines, placing a window and door, using dimensions etc.

Annual Priority Support Package:

To enable us to continue to provide high quality customer service and support for our architectural software we offer an optional project support package. This package will enable subscribers to access our support team direct with any specific project based issues. If you would like one of our support team to get back you quickly, we recommend that you buy our Annual Priority Support Package for only £99. Key benefits include:

  • All standard support features including technical, installation & activation support and access to our web based tutorials and forums.
  • Project specific assistance. Let us know the details of the problem you are trying to overcome and we will suggest methods and techniques to achieve the desired design.
  • Toolset advice. Unsure how a certain tool works or the best way to use a tool in a particular circumstance. We can guide you to get the best from each function.
  • Shortcuts & Tips. We can provide you through some of the simplest methods and shortcuts to achieve fast results.
  • Project reviews. Email your project to the team to review as you progress to ensure any problems are identified early.
  • ‘How to’ assistance. We can suggest methods you may use to create solutions to design requirements unique to your project.
  • Bespoke step by step guides. Something that you don’t quite understand? Struggling with how to achieve an effect with a tool? We can create a bespoke email guide with step by step pointers.
  • Object and texture creation help. Need to edit a texture for use in Arcon or looking for ways to find/create new objects. We can offer assistance and guidance to make adding to your libraries easier.
  • Modification to License key (inc. older software titles) e.g. provide support to assist in getting your software activated on new machine

If you have a support query you can email us direct arconsupport@elecosoft.com where one of our advisors will contact you by email during office opening times *(Mon to Fri, 09:00 – 17:00. Support will not be provided on bank holidays or during the Christmas period. See Contact us section).

Details

To enable us to continue to provide high quality customer service and support for our architectural software we offer an optional project support package. This package will enable subscribers to access our support team direct with any specific project based issues. If you would like one of our support team to get back you quickly, we recommend that you buy our Annual Priority Support Package for only £99.

If you have a support query you can email us direct arconsupport@elecosoft.com where one of our advisors will contact you by email during office opening times *(Mon to Fri, 09:00 – 17:00. Support will not be provided on bank holidays or during the Christmas period. See Contact us section).